Medical Administrative Assistant
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Before the exam room, before you get your blood pressure checked or speak with the doctor, your first experience with a healthcare facility is usually with the front office staff. Medical administrative assistants are often the first interaction for patients in clinics, doctors’ offices, hospitals, and a wide range of other medical organizations. They help people make appointments; set up and process payments; transfer lab results; and ensure patient records are organized, secure, and up-to-date.
Vista College offers an accredited evidence-based Medical Administrative Assistant diploma program that’s grounded in the skills you need to be Day 1 Ready in your new job. You will learn a variety of administrative skills, including billing and insurance, healthcare electronic records, diagnostic and procedural coding, and medical office technology. We also reinforce the “soft” skills of being a medical office assistant, as well, by emphasizing customer service, critical thinking, and proper communication throughout the program.
Our program helps you get ready to sit for the Certified Medical Administrative Assistant (CMAA) national certification exam, allowing you to take advantage of an in-demand, fast-growing field. At Vista College, we invest in your educational journey from the moment you step into our classrooms, including test prep, resume building, career success tips, and interview practice. Become the new face of healthcare — talk to Vista College today.
In our Online Plus Medical Administrative Assistant program, you’ll learn foundational knowledge, like anatomy and physiology and medical terminology, and pair that with technical skills that include coding, computer applications, appointment booking, paperwork processing, and more. You’ll also have the opportunity to apply what you’ve learned in an externship course that will give you experience in a real-world healthcare setting.
Course is offered in an Online Plus learning format.
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Vista College’s Medical Administrative Assistant Diploma (Distance Education) program uses an Online Plus learning model that offers you a full range of flexibility and accessibility to accommodate your busy life, while enabling live interaction with your instructors and classmates. Online Plus programs are made up of fully online courses that can be accessed from anywhere, unlike other learning models that have some on-campus requirements. Programs include both live, real-time remote instruction with your teachers and classmates and independent learning activities that can be completed on your own time, depending on your schedule.
Most of your labs will also be completed online, utilizing digital tools that enable you to gain real-world experience. All of this is facilitated by our Canvas learning management system, which provides our students with access to all of the course materials and information they need to advance their education.
(On-Campus and Online)
|Location/ Content Delivery Method||Traditional face-to-face on-campus theory and lab instruction.||Combination of on-campus and online.||Online courses that may be accessed from anywhere.|
|Meeting Times||Classes take place on scheduled days and times.||Portions of the course are live real-time virtual instruction with other students at specific days/times. Other portions are independent activities that may be completed at any time each week. Most laboratory portions of the course must be completed at the campus.||Portions of the course are live real-time remote instruction with other students at specific days/times. Other portions are independent activities that may be completed at any time each week. Most laboratory segments are completed online.|
|Labs||On-campus labs allow for hands-on learning with experienced instructors and your peers.||On-campus labs allow for hands-on learning with experienced instructors and your peers.||Most practice labs are completed online, enabling real-world experience.|
(Healthcare programs only)
|Students are required to complete an externship in an applicable healthcare workplace environment.|
|Canvas Learning Management System||The Canvas LMS provides students 24/7 access to all course materials and information. Students will access assignments as well as submit work through Canvas. Students will also be able to view course schedules, access grades, and have student-to-student or student-to-teacher conversations.|
|Components||Distance Education – Blended Schedule|
|Theory||4 hours per week - 2 hours twice weekly Synchronous/Scheduled in Zoom|
|Lab||9 hours per week - 4.5 hours twice weekly Synchronous/Scheduled|
|Independent Student Learning Activities||5 hours per week - Work time determined by the student outside of class time, Monday – Friday at 4:00 p.m. (CT) Asynchronous/Unscheduled|
|Total Weekly Attendance||18 hours|
Graduates of our Medical Administrative Assistant diploma program can sit for the CMAA certification and seek out entry-level opportunities in doctors’ offices, hospitals, clinics, urgent cares, long-term care facilities, and more. Certification requirements for these positions may vary.
Potential Job Titles: Medical Administrative Assistant, Medical Office Assistant, Medical Secretary, Customer Service Representative
|Anatomy & Physiology||6.5|
|Introduction to Medical Administrative Assistant||-|
|Electronic Healthcare Records *||-|
|Diagnostic Coding *||6.5|
|Procedural Coding *||6.5|
|Medical Billing and Coding Externship *||6.5|
This course introduces students to the medical terminology, symbols, and application of the language of the medical and healthcare fields. Terms are covered as they relate to body structure, function, and disease, with the main focus being placed on the medical vocabulary and construction of terms using word roots, prefixes, and suffixes. This course is taught via distanceeducation.
Upon completion of the course students will have acquired an overview of the anatomical structures and physiology of the human body. Each body system is discussed in terms of major anatomical structures and functions including how each system participates in homeostasis of the body. In addition, the course covers selected major pathologies, diagnostic procedures, and treatment methods. This course is taught via distance education
This course focuses on Microsoft® Office applications. Topics include business documents, tables, graphics, and templates; spreadsheets, worksheets, and data; using formulas and functions; charts and tables; databases and tables; data relationships and queries; creating, editing, and delivering presentations. This course also provides keyboarding practice and introduces 10-Key. In this course, 100% of the theory hours may be taught online. Labs in this course may be taught 100% online.
Students learn from hands-on experience in medical administrative duties. Students are required to complete 180 hours of supervised training in the administrative aspects of a physician’s office, clinic, insurance office, or hospital setting. This course gives students the ability to obtain work experience and become familiar with all aspects and duties of a medical insurance billing and coding representative
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