Sometimes it can be a little confusing trying to figure out what degree program you need. Maybe you know what career you want to pursue but aren’t sure exactly what kind of education and skills you’ll need to apply for it. Or maybe you have your eye on a particular degree program, but you aren’t entirely sure the kinds of career it’ll prepare you to seek.
At Vista College, we wanted to do an in-depth feature on one of our programs in particular — our Associate of Applied Science degree in Information Technology Support Technician — and discuss how it prepares you, what skills you’ll learn, and how you translate all of that into job titles and career paths when you step out of the classroom.
Broadly speaking, our IT Support Technician program is a help desk degree program, preparing you specifically to provide technical support and troubleshooting services to clients. Help desk technicians or help desk specialists, according to the Bureau of Labor Statistics, do things like:
- Listen to descriptions of computer problems and ask questions to help properly diagnose the problem
- Walk clients through problem-solving steps remotely or repair computer equipment and related devices on-site
- Train clients to use new computer hardware and software
- Provide team members and clients with information to help support technology use and respond to client concerns
While this is a more generalized description of what computer support entails, a quality help desk associate degree program will ensure you’re prepared for the skills and topics you need to get your help desk certification and perform on the job. Ideally, you should select an evidence-based degree program that also provides opportunities for practical, hands-on education so you can feel confident in your training. At the Vista College online campus, for example, you’ll study operating systems and their configurations, core computer concepts, networks and the fundamentals of networking, computer security and IT infrastructure libraries, and programming. In addition to all of that, we teach you the problem-solving and active-listening techniques vital to providing the quality customer service that’s an integral part of help desk careers.
But what kinds of job titles should you be looking for once you graduate with an IT Support Technician associate degree? There’s a lot of opportunities out there that you might qualify for, including:
- Help Desk Technician
- Help Desk Specialist
- Computer Specialist
- Computer Support Specialist
- Computer Technician
- Desktop Support Technician
- IT Support Specialist
- Network Technician
- Technical Support Specialist
Any one of these job titles is a great opportunity to step into the fast-growing and in-demand field of IT and computer support. If you’d like to find out more about our Associate of Applied Science in Information Technology Support Technician program, you can find out more here.